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Charging money without talking

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#1 gigaset



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Posted 06 September 2013 - 09:43 AM


been calling from UK to Ukraine I listened music sometimes (like Hold option) without hearing dialing sound. After cancelling I've seen that money were taken like for outgoing call. What was that?


Also I want to ask how to change sim cards correctly to park my number? I'm using Galaxy S4 and it's impossible to change sim card without removing the battery that blocks sim card. After restarting smartphone Roamer said that I forgot to park my number (although I did) and gave me temporarily number that I used.


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#2 Aleksandra


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Posted 06 September 2013 - 01:29 PM



To investigate your issue further we will need your account details. Please write to support@roamerapp.com and provide your home number so they can track your account activity and find out what went wrong. Would be great if you could also specify when exactly the calls with the music happened and what numbers were that.


It looks like you parked your number correctly, next time if you experience any issues with your parking settings - contact tech. support and they will help you out. 

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